1. Returns and Exchanges
We want you to be satisfied with your purchases from Hardeol. If you’re not completely happy with your order, you may be eligible for a return or exchange. Please read this policy carefully to understand the guidelines and procedures.
2. Eligibility for Returns and Exchanges
2.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 7 calendar days of receiving the item. We will provide instructions on how to return the product for a replacement or refund.
2.2 Incorrect Items:
If you receive an item that you didn’t order, please contact us within 7 calendar days of receiving the item. We will arrange for the correct item to be shipped to you or provide a refund.
2.3 Change of Mind:
If you change your mind about a purchase, we may accept returns or exchanges under certain conditions. Please refer to section 3 for more details.
3. Returns and Exchanges Process
3.1 Contact Us:
To initiate a return or exchange, please contact our customer support team within 7 calendar days of receiving the item. Provide your order number, details of the item, and the reason for the return or exchange.
3.2 Return Authorization:
We will review your request and provide you with a Return Authorization (RA) number if your request is approved. This will be issued within 2 business days of receiving your request.
3.3 Packaging:
Please ensure that the product is in its original packaging and in the same condition as when you received it. Returns that are not in original packaging or have been used may not be accepted.
3.4 Shipping:
You are responsible for shipping the product back to us. We recommend using a trackable shipping method. Shipping costs for returns or exchanges are generally non-refundable.
4. Refund Process
4.1 Inspection:
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. This will be completed within 3 business days of receiving the return.
4.2 Refund or Exchange:
If the returned item is approved, you may choose between a refund to your original payment method or an exchange for a replacement item. Refunds or exchanges will be processed within 5 business days of approval.
4.3 Refund Timing:
Refunds will be processed within 5 business days of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. Typically, it may take between 3 to 7 business days for the refund to show up in your account after processing.
5. Non-Refundable Items
Certain items may not be eligible for returns or refunds, including but not limited to:
- Items that have been used, worn, or altered.
- Items without original packaging or tags.
- Personalized or custom-made products.
6. Contact Us
If you have any questions or concerns about our Returns and Refund Policy, please contact us at contact@hardeol.com.