Frequently Asked Questions

To place an order, simply browse our product categories, select your desired items, add them to your cart, and follow the checkout process. It’s a seamless and intuitive experience!

Here’s a step-by-step guide:

1. Find the product you want and select your desired options (e.g., size, color).
2. Click “Add to Cart” to add the item to your shopping cart.
3. Click on the “Cart” icon in the top right corner to view your cart contents.
4. Review your items and quantities, apply any promo codes if available, and click “Proceed to Checkout.”
5. Create an account (optional) or log in to your existing account.
6. Enter your shipping information and select your preferred shipping method.
7. Review your order summary and choose your payment method.
8. Click “Place Order” to complete your purchase.

In some cases, you may be able to modify your order if it hasn’t been processed for shipping yet. If you are not able, then no need to worry just contact our customer support team for assistance.

Include your order number and any specific changes you’d like to make.

You can access your order history by logging in to your account and clicking on “Orders.”

Here, you’ll see a list of all your past orders, including their status, details, and tracking information.

We accept a variety of secure payment methods for your convenience, including major credit cards, debit cards, UPI, wallets and various other popular options.

For a complete list of accepted payment methods, please refer to our “Payment Methods” page.

Yes, we take your security very seriously. We use industry-standard security measures to protect your payment information, including:

• Secure Sockets Layer (SSL) encryption for all transactions.
• We do not store your full credit card details.
• We comply with all applicable data security regulations.

Please review our “Privacy Policy” for more details.

There are several reasons why your payment might be declined. Here are some common reasons:

• You entered incorrect card information.
• Your card issuer declined the transaction due to insufficient funds or suspected fraud.
• Your card has expired.

Please check your information carefully and retry your payment. If the issue persists, contact your card issuer or our customer support team for assistance.

The availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.

The availability of COD for a product is usually indicated on the Product Detail Page (PDP). Look for a label or badge that says “COD Available” or similar. Additionally, during the checkout process, if COD is available for your location and order, it will be displayed as a payment option. Please note that the availability of COD may vary based on your location and the seller’s policies. Always check the product page and payment options during checkout for the most accurate information.

Our shipping costs and options vary depending on the products you order, your location, and your chosen shipping method.

You can see the estimated shipping cost for your order during checkout.

We offer a variety of shipping methods and courier partner services, including standard, expedited, and international shipping.

Once your order has shipped, if tracking is available, you’ll receive a confirmation email with a tracking number and link. You can also track your order by logging in to your account and clicking on “Order History.”

There may be a slight delay between when your order is scanned and when the tracking information updates. Please allow some time for the information to update.

If it’s been more than 24 hours and your tracking information still hasn’t updated, please contact our customer support team for assistance.

We offer a hassle-free return/exchange policy within7 days of receiving your order. However, certain items may be excluded from this policy. Please refer to our “Return Policy” page for complete details.

To initiate a return or exchange, please contact our customer support team.

To be eligible for a return or exchange, the item must be:

• In its original, unused, and undamaged condition
• With all original tags and packaging attached
• Within the specified return window

Some additional restrictions may apply depending on the product type. Please refer to our “Return Policy” page for complete details.

1. Contact our customer support team to initiate the return process and obtain a return shipping label.

2. Securely pack the item in its original packaging.

3. Attach the return shipping label to the package.

4. Drop off the package at your nearest shipping carrier location.

5. You will receive a confirmation email once your return has been processed.

Once your return has been processed, it typically takes 3-5 business days for your refund to be issued to your original payment method.

Please note that processing times may vary depending on your bank or financial institution.

If it’s been more than 7 business days since your return was processed, and you haven’t received your refund, please contact our customer support team for assistance.

Be sure to have your order number and return tracking information ready.

Our friendly and knowledgeable customer support team is available to answer your questions and assist you with your orders. You can contact us by:

• Phone: [Phone number]
• Email: [Email address]
• Live chat: [Link to live chat]

We are available [available hours and days].