1. Returns and Exchanges
We want you to be satisfied with your purchases from Hardeol. If you’re not completely happy with your order, you may be eligible for a return or exchange. Please read this policy carefully to understand the guidelines and procedures.
2. Eligibility for Returns and Exchanges
2.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions on how to return the product for a replacement or refund.
2.2 Incorrect Items: If you receive an item that you didn’t order, please contact us within 7 days. We will arrange for the correct item to be shipped to you or provide a refund.
2.3 Change of Mind: If you change your mind about a purchase, we may accept returns or exchanges under certain conditions. Please refer to section 3 for more details.
3. Returns and Exchanges Process
3.1 Contact Us: To initiate a return or exchange, please contact our customer support team. Provide your order number, details of the item, and the reason for the return or exchange.
3.2 Return Authorization: We will review your request and provide you with a Return Authorization (RA) number if your request is approved.
3.3 Packaging: Please ensure that the product is in its original packaging and in the same condition as when you received it.
3.4 Shipping: You are responsible for shipping the product back to us. We recommend using a trackable shipping method. Shipping costs for returns or exchanges are generally non-refundable.
4. Refund Process
4.1 Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
4.2 Refund or Exchange: If the returned item is approved, you may choose between a refund to your original payment method or an exchange for a replacement item.
4.3 Refund Timing: Refunds will be processed within 5 days of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Non-Refundable Items
Certain items may not be eligible for returns or refunds, including but not limited to:
- Items that have been used, worn, or altered.
- Items without original packaging or tags.
- Personalized or custom-made products.
6. Contact Us
If you have any questions or concerns about our Returns and Refund Policy, please contact us at contact@hardeol.com.
